IMPORTANT NOTICE – Fraud prevention (phishing)

22 Jul IMPORTANT NOTICE – Fraud prevention (phishing)

Posted at 09:46h in blog by

 

Hotel Montemar does not contact its clients to request payment for reservations through external links. Our only payment method is the official payment gateway managed during the booking process at the time of telephone confirmation or through our official website. [www.hmontemar.com].

We will never ask you, via email, SMS, WhatsApp, or phone call after confirmation:

  • To pay or repay your booking via a link.
  • Your complete bank card details, CVV code, or online banking login credentials.
  • Confirmation of personal or banking information through forms external to our official channels.

 

If you receive a message like this, it is a fraud attempt. Please:

  1. Do not click on any links in the message.
  2. Do not provide any personal or banking information, or verification codes.
  3. Do not reply to or forward the message.
  4. Delete the message and, if you wish, forward it to us at [contact email address] so we can alert other customers and, if necessary, report it to the appropriate authorities.

 

Your reservation has been successfully registered. The dates indicated in this email confirm your stay and do not require any further payment action on your part, unless you initiate the process yourself through our official channels.

If you have any questions about the status of your reservation or a payment request, please contact us directly through:

 

Do not use the contact details that appear in the suspicious message: always verify through the channels indicated above, obtained from our official website or from this confirmation itself.

 

Hotel Montemar is not responsible for damages resulting from fraudulent communications impersonating us. We recommend reporting any attempted fraud to the State Security Forces and Corps and to the Internet User Security Office (OSI). www.osi.es.

 

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